Frequently Asked Questions.

Photography & Retouching

Photography Clients

  • Yes, please bring a loved one to the photo shoot for emotional support. In fact, it is encouraged! However, please note that the studio is a bit small and can only accommodate one visitor. They will be able to wait in the lounge area, where they can relax and be comfortable. During the shoot, we will focus on capturing the best possible photos, but there will be opportunities to check in with your loved one and receive support.

  • The items you should bring to your photoshoot will depend on the type of shoot and your goals for the outcome. Don't worry, we will discuss all of the details during your consultation and provide tips and tricks on what to gather and bring with you. We also have a number of items that you can try on and use during your photoshoot. This is a great opportunity to dress your best.

  • At our studio, we do not currently offer hair and makeup services as many of our clients prefer to work with vendors they already know and trust. However, we strongly encourage clients to have their hair and makeup professionally done as it can greatly improve their appearance in the photos and result in a more stunning final product. In addition, professional hair and makeup can help clients feel more confident and comfortable during the shoot, which can lead to better photos.

Retouching Clients

  • The cost of retouching is influenced by a number of factors, including pre-production and capture variables. To obtain a custom quote, please send all images along with a brief and/or markup. Learn More

  • Orders of approximately 30 images or less will be placed in a delivery queue with a turnaround time of 2-5 business days. Rush orders are also available.

  • For confirmed delivery, please send all files through retouchingnyc.wetransfer.com. This link allows you to upload up to 20GB at no cost. If you prefer to use your own FTP, please include a download link with your order request.

  • RAW files if you need raw processing. DNG/(RAW+XMP) files if you have raw processing for review and adjustments. TIFF files if all of your raw processing is complete. PSD files if all of your raw processing is complete and you have markup layers to conserve.

  • It depends on the viability of the files and the photographer's awareness of the consequences of manipulating JPEGs. JPEGs are lossy compressed files that contain processed, or "baked," information. Modifying these processed pixels can result in blurry artifacts.